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Refund Policy

Last Updated: 10 October 2024

Introduction

Thank you for choosing Velloxia at https://velloxia.com, operated by NOSCEMO LTD. We appreciate your trust in us. However, we uphold a strict no-refund policy for all services and products purchased through our website. Once a transaction is completed, it is considered final.

Customer Responsibility

Customers are fully responsible for their purchasing decisions on our platform. We encourage you to carefully review all information and specifications about the services or products you intend to purchase before finalising your decision.

Consideration for Refund Requests

In exceptional circumstances, we may consider refund requests. These situations may include:

  1. Error Payments: Instances where accidental or duplicate payments have occurred.

  2. Incorrect Payment Amount: Cases where customers are charged an incorrect amount due to technical or clerical errors on our part.

  3. Payment Using Wrong Details: Situations where evidence is provided for a payment made using incorrect details, resulting in an unsuccessful transaction.

  4. Non-Delivery of Service or Product: Instances where the purchased service or product is not delivered as described for reasons within our control.

Submitting a Refund Request

If your situation qualifies under one of the exceptional circumstances mentioned above, you can submit a refund request to our customer support team at info@velloxia.com. Please include the following information in your refund request:

  • Your Full Name

  • Email Address Used for the Purchase

  • Transaction Date

  • Transaction ID or Receipt

  • Detailed Explanation of the Issue

Review and Decision

Upon receiving your refund request, our team will thoroughly review the provided information. We aim to respond to all requests within 7 business days. Our decision regarding your refund request will be based on the validity of the circumstances presented and our policies.

Contact Us

For any questions or further clarification regarding our Refund Policy, please don’t hesitate to reach out to our customer support team:

Please note that this Refund Policy may change without prior notice. We recommend reviewing it periodically for updates.